We provide superior automotive accessories and stand by our products, and hope you are very pleased with your purchase. So in the unlikely event that a return is requested, please consider these terms:
When you see that package arrive, and you are excited to open it, please be responsible! When you receive your item, please open the package and inspect the items upon delivery. Packages that appear to be damaged should be immediately reported to the freight carrier. Damage due to shipping is the sole responsibility of the freight carrier. All claims are to be made by the customer directly with the carrier. Shipping carriers will not honor late claims.
All items should be inspected for defects or damage and "dry fitted" prior to being installed. General Installation instructions provided should be followed completely. Although you can do it yourself, getting your items professionally installed is always an option. All reasonable attempts should be made for proper installation before making a return claim. It is our sole discretion to authorize returns for credit or exchange.
Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred. Please note that, although pictures in items that include auto graphics and decals are very close to actual products, items do not exactly match in colors, as these colors may be reproduced differently depending on the screen used.
No products will be accepted for return or exchange without a Return Material Authorization number. Please see the link here - **RETURN RMA# REQUEST PAGE** - to explain the return and ask for a RMA number. We will email you the proper return address for your order, and you will receive a RMA number from us. Please carefully pack the product in original packaging, insure and ship via ground, freight prepaid to the address we email you. Return Authorization Number should be clearly written on outside of box. Shipping charges in either direction are not refundable. Under no circumstances will products be received freight collect.
Request for returns for any item must be made within 10 days of receipt of the merchandise. No refunds or exchanges will be accepted after 30 days from the date of receipt. No exceptions. No returns are allowed on any custom orders, special orders, painted items, or clearance items, including custom colors or modifications of any kind. Returns will be accepted only if the returned products are unused in their original packaging, and in the condition in which they were received.
VINYL GRAPHICS RETURN POLICY
MoProAuto PRO DESIGN SERIES - eGFX Return Policy
Because of our production procedures, only the following vinyl colors may be returned for a partial refund (minus a 25% restocking fee (no exchanges) :
3M 5095 Matte Black
3M 02 Gloss Black
3M 05 Silver Met.
3M 50 Lt Charcoal Met.
3M 63 Charcoal Met.
These vinyl colors can be returned within 30 days of purchase, following the Terms and Procedures mentioned above. Kit must be in original packaging, un-used, un-installed, and rolled correctly. There are NO RETURNS / EXCHANGES for vinyl that has already been installed, no exceptions!
NO RETURNS / EXCHANGES for "Custom" vinyl colors!
Any other vinyl color from 3M, Avery, or Ritrama is considered a "Custom" vinyl color and cannot be returned or exchanged for any reason. These vinyl colors are considered uncommon, are custom manufactured upon ordering, and are not returnable or exchangeable. Keep this in mind when ordering, and verify you purchased the correct color when you receive the email confirmation of your order. Returns/Exchanges will not be accepted due to improper color selection. The color chart and vehicle photos provide a reasonable depiction of the actual vinyl color, so be sure of the color before ordering! Samples of the actual vinyl are also available for purchase in the form of a "color chart" to further ensure your satisfaction before ordering a complete vinyl graphic. Please make sure of the exact vinyl color you need before purchasing.
ALL OTHER VINYL GRAPHICS KITS and/or MANUFACTURER Return Policy
Contact us before purchasing for the latest return information for Auto Trim Express, ClearVue, Custom Auto Designs, FAS Graphics, Funk Lines, Ghost Flames, Illusions GFX, Image Works Media, Sharpline, Speed Graphics, Tuner Graphics, Vinyl Graphics, Universal Products, etc. vinyl graphics. If we are not contacted prior to ordering one of these kits, ALL SALES ARE FINAL and NO RETURNS / EXCHANGES are accepted!
As a reminder, please keep this VINYL GRAPHICS INSTALLATION DISCLAIMER in mind:
Our vinyl graphics are made of professional material and takes time, care, and patience to properly install. Our installation instructions are to be used as a guide only. Because every installation is unique, there are other tips and tricks that only a professional vinyl installer may know.
Therefore, while most of our graphics are “easy to install” and can be installed by most people, please remember that professional installation is always an option! We recommend contacting your local sign shop that deals with vinyl signs and vehicle decals to help you with installation.
If you decide to install vinyl graphics on your own, install AT YOUR OWN RISK! Once you begin installation, there can be no returns or exchanges if:
- The wind catches the graphic
- Too much installation fluid is used
- The vinyl doesn't separate correctly from the backing paper because of a rushed installation
- You install and don't get all the creases and/or bubbles out of the vinyl
- You accidentally cut the vinyl when trying to install
Or any other issue that may not make it a 100% successful installation.
Also please keep in mind that professionals can make mistakes too, so once a graphic is "dry fitted" and ready to install, if an error occurs in installation then the installer is liable!
MoProAuto will not be held liable for any type of failed installation!
If an issue does come up, and you need to replace once piece or one entire side, you must buy the complete set again. The manufacturers we buy our graphics from DO NOT SELL INDIVIDUAL PIECES of any one set.
Please keep these points in mind as you think of the best way to have your graphics installed. Most of the graphics we offer are one of a kind and hard to find for the general public, so please treat your investment with care, and you will receive years of enjoyment from your purchase!
Returned products not meeting these conditions are subject to refusal and/or a 25% restocking fee. So in the unlikely event that a return is requested, all returns must include all original items undamaged, in re-saleable condition, and all original packaging including manuals, warranty forms, etc. We have a 30 day refund/exchange guarantee if contacted within 10 days of receipt, unless the item has already been installed. All returns subject to 25% restocking fee.
SPOILER RETURN POLICY
Spoilers offered by MOPROAUTO show descriptions that mention " OEM style", "Factory Style", "OEM Factory Style." These are copys of the look and style of the OEM spoiler. These are not exact replicas and are not substitutes for an OEM spoiler. These spoilers are meant for new installations only and may not match holes and access points already on your vehicle from a previously installed spoiler.
We use the best pictures available for most vehicles as a representation of the product offered. We back the spoilers we offer with a 6 year / 66,000 mile warranty and both the paint finish and the plastic part itself are guaranteed for life. If, however, you do decide to return a spoiler, we charge a 25% restocking fee on painted and unpainted orders, and also a $50 paint fee on painted orders, and we do not credit shipping charges.
The products we offer are guaranteed to be free of defects. Before each item is shipped, stringent quality control methods are used to ensure the quality of each item. In the rare event that a defect is found, please email us a minimum of two (2) digital photos of the defect, along with a detailed description, to email@example.com. We will make an investigation of the defect and contact you for resolution.
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